Frequently Asked Questions

Problem:

How do I clear the cache in Internet Explorer on my computer. How do I do this?

Solution:

To clear your internet cache in Internet Explorer:

1. Open Internet Explorer
2. At the top of the screen, click on Tools.
3. In the Tools menu, click on Internet Options...
   If you do not see the tools menu hold down the alt and t key on the keyboard.
4. In the Internet Options window, find the Temporary Internet Files section. Make sure you are deleting Internet Temporary files and cookies.  Click on Delete.
5. A Delete Browsing History window will appear. Click on the Delete Files... button. 
6. A verification screen will then come up. Click Yes to delete the files. 
7. When this is finished, you can click Close, then click OK on the Internet Options window, this will return you to your web page.

Problem:  How to clear the cache in Firefox

Solution:  http://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache

Active members (Active, Active 1st year, Active/Life), Associate Members, and Students are allowed members-only access.

When you click on a member-only link, you will be re-directed to a login screen. On this screen, you will enter your e-mail address and ACNM password. The e-mail address you enter on that screen should be the address currently on file with ACNM. Your password is the first four letters of your last name and your ACNM member ID number. (Your ID number can be found on your ACNM membership card. Be certain you are not using the certificate number furnished by the American Midwifery Certification Board (formerly the ACC.))

For ACNM members with last names of less than four characters (for example, Lee or Ray), insert a space between the three characters of your last name and the digits of your password, i.e., Lee 12345. Spaces or punctuation marks in your last name must also be included in your password.

You should be sure to allow 'cookies'.

In Explorer, perform the following steps:
From the Tools menu, click Internet Options.
From the Privacy tab, click Advanced.
Click to select 'Override automatic cookie handling' and 'Always allow session cookies'.
Click OK.

In Firefox, click 'Tools' then select 'Options.'
On the Privacy tab, select 'Cookies' and make sure that the 'Allow sites to set cookies' check box is checked.
Click OK.

In Netscape, click on 'Edit' and then select 'Preferences.'
Under Category, choose 'Privacy & Security.'
Click on 'Cookies' then select 'Enable All Cookies.'
Click OK.

Professional Resource Packets such as the 'Professional Liability Packet' and the 'Credentialing' packets Clinical Bulletins

Chapter Resources such as: The Chapter Chair Manual a downloadable version of ACNM's Identity Brochure(2MB PDF) Nurse-Midwifery Today-- a state-by-state database of legislative and regulatory information -- is available here. This replaces the published print version that was available for sale in previous years.

Quickening.org: An archive of previous editions of Quickening, completely searchable and available to members only. 

Access to eMidwife discussion groups is for members-only.

Quick eNews, a monthly newsletter delivered by e-mail to ACNM members.

There are two ways to complete this task:

1.  Login
Click on Member Resources
Click on My ACNM Profile
Click on Edit/View My Profile

2.  You could also send an e-mail to memb@acnm.org or call 240-485-1825.

Send an e-mail to mgarvey@acnm.org, ACNM Communications Manager.

No. You will only have to log in again if you close your browser.

Yes, in many cases you can. Depending on the security of your computer or your network you may be able to set your computer to remember your user ID and password when you access the ACNM website. Even if your computer is capable of remembering your user ID number and password, it is still a good idea to keep a copy of your user ID number and password in a convenient place in case something happens to your settings. If you are unable to find your user ID number and password you can send an e-mail to memb@acnm.org or call 240-485-1825.

Click here to recover your password.  If you do not remember your email address or have change your email address since, please contact us at memb@acnm.org or call us at (240) 485-1825.

Tips for Success

Prior to Webinar Start

• If you plan to share your entire desktop, turn off any instant-messaging applications, notification software or other programs that may interrupt or distract from the Webinar.
• Turn off any streaming media applications that may take up bandwidth and resource-intensive applications that may be taxing processor ability.
• Set the desktop display to a neutral background and adjust display settings to a mid-range resolution (e.g., 1024 x 768) to improve the display for attendees with lesser settings. This is also the optimal setting for recording a Webinar.
• Clean up your desktop before a Webinar or use the Clean Screen feature when showing your desktop to avoid distracting your attendees.
• Have the documents you wish to share ready to be accessed in one or two clicks.
• Run a Practice Session with your panelists and any other organizers to familiarize yourself with the format and flow of your online presentation.

Managing the Webinar

• Arrive a few minutes early to greet the attendees as they arrive, and start the Webinar on time. It also helps to have a welcome presentation running during this time. Your presence in these opening minutes can help establish the tone and direction of the Webinar.
• Provide an agenda at the start of the Webinar, including estimated duration, and stick to it.
• Inform attendees what the purpose/goal of the Webinar is, what to expect and when and how to ask questions and participate in the Webinar.
• Provide information on how to use equipment or services and how to get assistance if needed.
• Consider having another organizer help manage and monitor questions and answers.

• Encourage participation by using the Polling feature.
• End the Webinar clearly. Make sure all the attendees know that the Webinar is formally over and stay on the line to address any last questions.

Managing Audio

• If dialing in to the Webinar using a telephone, avoid using cellular and cordless phones due to static. Use the phone handset or a headset instead of speakerphones to avoid background noise, tunnel effect and sentence clipping.
• If using a telephone, turn off your call waiting. The beep of a new call on another line can be heard by everyone.
• If using a telephone, avoid putting your phone on hold during the presentation. Your hold music will play into the conference call and make it impossible for other attendees to continue the Webinar.
• If you find you are having a sound quality issue, hang up and dial back in (telephone) or check your mic and speaker devices (VoIP). Sometimes these problems clear themselves when the bad connection is terminated.
• If presenting, join the Webinar from a location where there is little background noise.
• Introduce yourself when you begin speaking and ask your panelists to also identify themselves before speaking. Not everyone in the Webinar may know everyone else's voice.
• Gotomeeting recommends the following for Audio

From Gotomeeting's Resource Center